Carmen Tapio is the founder and CEO of North End Teleservices, a multimillion-dollar contact center that is the largest Black-owned business in Nebraska. She founded the company with the intention of creating jobs in a local Black community with a high unemployment rate.
“We hear about the challenges of finding qualified people all the time,” Tapio said in an interview with USA Today. “Some companies have gone so far to say there are no people of color who can do jobs in their industry. ‘We can’t find you,’ is not a good excuse. In fact, it’s a really stupid excuse, in my opinion.”
Tapio, who began working in the telecommunications industry at the age of 18, wanted to overcome such an idea. She founded North End Teleservices in 2015, and the company has been providing advanced contact center solutions and exceptional service delivery to clients worldwide since then.
Tapio, who has a passion for helping the community rather than just business, ensures that the company not only helps them visualize their success but also actively helps them achieve it. She is a servant-leader who believes that by advancing each individual and family, the community as a whole benefits.
North End Teleservices has been recognized by numerous organizations, including the Greater Omaha Chamber of Commerce and the Urban League of Nebraska, under her leadership. It is also on the Inc. 5000 list of the Fastest Growing Privately Held Companies.
Tapio also serves on several boards and is the council chair of the Chamber’s Commitment to Opportunity, Diversity, and Equity. Tapio founded Nebraska Black Women United last year so that women could connect with one another to support, celebrate, and encourage one another.