In the United States, numerous airports run a variety of shops and eateries, but most consumers have little knowledge of who runs them or how they acquired such great real estate.
According to Side Hustle Pro, Mary Morgan, the president and founder of Morgan Group Ventures, Inc., has over 25 years of experience assisting airport infrastructure and traveler demands.
As a consultant for the Metropolitan Washington Airport Authority, Morgan first entered the airport industry. Later, he became interested in airport concessions. In 1996, she started Pen & Prose Boutique as a kiosk at Ronald Reagan Washington National Airport (DCA) after five years of working as a management consultant.
Five years after opening her first store, she partnered with HMSHost, through which she has been able to jointly bid for, be awarded, and run food and beverage, news, and gift shops inside of airports.
Today, Morgan operates additional outlets in National, Dulles, and BWI Airports both independently and in collaboration with HMSHost. She runs various restaurants as well as Starbucks in both Washington Dulles International Airport (DCA) and DCA. At Philadelphia International Airport, she has also run concessions.
“Success in the airport environment is all about being as strategic and as competitive as possible, and daring to be different,” Morgan explained how the airport scene has changed over the last two decades to Travel Market Insider; a strategy she believes is critical to success.