The Kombo Beach Hotel in Kotu, Gambia, is the world’s friendliest hotel, with 52.74% of reviewers describing it as “friendly.”
According to a recent survey, the Kombo Beach Hotel in Kotu is recognized for inviting back repeat guests, with customer service being the most important factor. On Tripadvisor, the word “friendly” appears in 52.7% of reviews for Kombo Beach Hotel in Kotu, The Gambia, the most of any hotel in Africa and the globe.
“The night Manager Alpha is above and beyond helpful,” one guest says, “he regularly asks all the guests if they are okay and gives us the impression that nothing is a problem for him.” A true asset to the hotel.”
The Ocean Bay Hotel & Resort is only three miles away and has 49.9% “friendly” evaluations, making it the second most friendly hotel on the continent. Outside of the Gambia, the friendliest hotels in Africa are a combination of sea, lake, and riverbank reports.
Europe has the friendliest hotels, with four of the top five — including the UK’s Belmore Court & Motel — located on the ‘old continent.’ Africa’s friendliest hotels are, on average, the second-friendliest after those in Europe.
HawaiianIslands analyzed 12.6 million reviews of more than 14,000 4- and 5-star hotels throughout the world to discover the friendliest hotels for hospitality around the world. Hotels were graded according to the percentage of publicly available Tripadvisor reviews that include the adjective “friendly.” Only hotels with at least 1,000 reviews were taken into account.